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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Colin Taylor

Colin Taylor

October 25, 2024

5  out of  5
rating by Colin Taylor
"Allen has been an excellent insurance agent forthe last 2 years. No real up selling pressure and handled my insurance transfer form California with ease."
We responded:
"Thank you so much for your kind words, Colin! I'm glad we were able to make the transfer process as smooth as possible, without any pressure. Welcome to Washington! If you ever need assistance in the future, don’t hesitate to reach out! We're here to help. - Allen"
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Donna Dupont

October 21, 2024

5  out of  5
rating by Donna Dupont
"Wonderful, friendly agent that will take care of all your home and auto insurance needs."
We responded:
"Thank you, Donna! We're so glad to hear that you've had a great experience with our friendly team. Taking care of your home and auto insurance needs is what we’re here for, and it’s wonderful to know you feel well supported. We appreciate your trust and kind words! - Allen "
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Rachel Lewis

April 28, 2024

5  out of  5
rating by Rachel Lewis
"Professional, quick & easy process to start a new policy. Allen is great to work with!"
We responded:
"Rachel, thank you for your kind words! We're delighted to know that you found the process quick, simple, and that you had a great experience. Thank you for choosing us! -Allen "
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Daniel McCloskey

June 21, 2023

5  out of  5
rating by Daniel McCloskey
"Of course insurance is not anyone’s favorite expense, but Allen was able to make sure that it wasn’t a head ache. He is a kind, affable, and hardworking agent who I would highly recommend!"
We responded:
"Thank you so much for the amazing 5 star review, Daniel! We hope you have a amazing day – Allen!"
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Elizabeth

April 7, 2023

5  out of  5
rating by Elizabeth
"I Love Alan's services! After assessing my current insurance and asking me some questions, he saved me a bunch and showed me how I was being over insured! Thanks for your personal integrity, it's much appreciated!"
We responded:
"Hi Elizabeth, thank you for the amazing review. We are always here to help our good neighbors. Please do not hesitate to give our office a call to speak with our team for any further questions or concerns! – Allen Kapofu "
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Cara Brauen

January 22, 2023

5  out of  5
rating by Cara Brauen
"Talked to Madi Mendez and she was very helpful!"
We responded:
"Thank you for the kind words about our amazing team member, Cara! Here at our agency, we are all about making insurance simple and easy to digest. If you have any follow-up questions, do not hesitate to give us a call. – Allen Kapofu "
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Celly D

January 20, 2023

5  out of  5
rating by Celly D
"Madisen was extremely helpful and friendly!"
We responded:
"Thank you so much for your kind words Celly. Madisen is a valued team member, and I will make sure I pass on your kindness to here. I am also happy Madisen was able to help you with your insurance needs. If you ever have additional questions, give us a call! We are happy to help. – Allen Kapofu "
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Zed Rodino

January 14, 2023

5  out of  5
rating by Zed Rodino
"I had a very positive experience speaking with Madisen. She provided me with a quote quickly and at a great price!"
We responded:
"Thank you so much for the 5 – star review, Zed! Madisen is a valued member of our team. I will be sure to pass off your amazing feedback to her. Thank you for your kind words. – Allen "
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Andrew Kent

January 14, 2023

5  out of  5
rating by Andrew Kent
"Madison was super friendly and professional when getting me a quote."
We responded:
"Hey Andrew, we appreciate the review and are glad Madison could be of service. If you have any further needs or questions, please reach out! – Allen "
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J Walker

November 30, 2022

5  out of  5
rating by J Walker
"Allen is really nice, and he knows his stuff. Highly recommend!"
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Chandler Wysup

September 15, 2022

5  out of  5
rating by Chandler Wysup
"Allen and his team are amazing, thank you"
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Daniela Angulo

April 9, 2022

5  out of  5
rating by Daniela Angulo
"Allen is the most helpful insurance agent you will ever meet. He is ALWAYS on top of everything, and will check up on you to make sure all your insurance needs are met. I’ve been a client for several years and he never disappoints."
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Daniel V

March 16, 2022

5  out of  5
rating by Daniel V
"Knowledgeable and helpful with friendly price, highly recommended!"
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Joseph Juma

March 11, 2022

5  out of  5
rating by Joseph Juma
"Top notch service"
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Barbara Stone

February 26, 2022

5  out of  5
rating by Barbara Stone
"What a wonderful experience to find an insurance agent who is knowledgeable, helpful and pleasant. This is the way a business should be run. Allen took care of our needs quickly and painlessly and saved us a lot of money in the process. We're so grateful to him for his wonderful work."
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Allison Draffin

October 5, 2021

5  out of  5
rating by Allison Draffin
"Every time I have had a question or concern Allen has taken the time to work with me. He’s never made me feel rushed. Great person to work with!"
We responded:
"Thanks Allison, We love working with you and taking care of your family! Thank you for your business and trust."
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YoonKi Hong

August 28, 2021

5  out of  5
rating by YoonKi Hong
"It was great experience for 4 years in Pullman. Great supports for car accident and insurance management."
We responded:
"Yoon-Ki, It was a pleasure serving you. Thank you for trusting our team with all your insurance needs."
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Scott Zaval

June 28, 2021

5  out of  5
rating by Scott Zaval
"Allen has been super helpful and one of the best insurance agents we've had."
We responded:
"Thank you Scott for the awesome review. We appreciate your valued trust and business!"
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Justin Marley

May 9, 2021

5  out of  5
rating by Justin Marley
"Quick to respond to needs and questions. Good rates for four drivers."
We responded:
"Justin, thank you for taking the time to share your experience with our agency. It is our pleasure to be able to assist you with any of your insurance questions and needs!"
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Tiffany Firestone

April 8, 2021

5  out of  5
rating by Tiffany Firestone
"I know nothing about insurance for the most part. Let’s start there. I was with another insurance company for years and after speaking with friends (two separate individuals who actively recommended Allen directly), I realized State Farm could offer me similar coverage for almost half the cost. I submitted an online quote and Allen was quick to respond and offer time to talk through everything. It took me a month to finally call, but when I did Allen was so open and friendly. He explained what the coverage meant, what my friends meant by their coverage, where costs were coming from, and got me changed over to State Farm so quickly. He was great about answering all of my what if or possible future scenario questions. I’ve emailed or called him multiple times since beginning my policy and he’s been so quick to respond. I sent an email and he promptly followed up with a call - after 5pm! As someone who works 8-5, I appreciated Allen’s flexible schedule and willingness to support. It’s been a very short amount of time officially working with Allen, but his work and caring style is a complete breath of fresh air compared to my last insurance company! My two friends were right! Allen is a delight to work with."
We responded:
"Thank you so much for the great review Tiffany! I'm glad that your friends referred you to our agency. I believe in providing exceptional service and taking the necessary time to explain and empower our clients to make more informed decisions. Thank you for allowing us to faithfully serve you."
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Jason Jones

April 5, 2021

5  out of  5
rating by Jason Jones
"I have been with State Farm out of the Pullman office a couple yrs now and I honestly could not be happier with the service and or the up beat ALWAYS courteous attention I receive from Allen and other employees. I would recommend to anyone in a heartbeat! 10 stars!"
We responded:
"Thank you for the review Jason! We appreciate your trust and I'm glad you are part of our State Farm family."
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Leisa W

April 5, 2021

5  out of  5
rating by Leisa W
"Allen is a very pleasant person to talk to, keep me updated, explains things simply, and makes managing car insurance so easy!"
We responded:
"We definitely appreciate the 5 star review Leisa! We are lucky to have awesome customers like you!"
Profile photo of Bitty Balducci

Bitty Balducci

February 11, 2021

5  out of  5
rating by Bitty Balducci
"We've had a wonderful experience working with Allen and his State Farm team! We recently moved from Missouri and Allen was very helpful in switching over our insurance to Washington. He is always very responsive and just an overall friendly guy. Highly recommend!"
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E Davis

January 21, 2021

5  out of  5
rating by E Davis
"With two teenage drivers in our house we joke about putting Kapofu insurance on our speed dial as we call them so often with upgraded vehicles or accidents. Allen and his staff have always been above and beyond helping us make sure we are getting the best insurance for our needs at the best rates. Every person in this office is always courteous and helpful even when I have called just before closing time on a Friday."
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Adrian Staab

January 15, 2021

5  out of  5
rating by Adrian Staab
"Have had State Farm as my Insurance for about 5 years now and have never had a problem! Jane is most helpful in everything I’ve needed."